At Fishing Equip Shop, we stand behind the quality of our premium fishing gear. If you’re not completely satisfied with your purchase of Daiwa reels, Cannon downriggers, Berkley rod racks, or any other fishing equipment, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in original packaging, and in the same condition you received them
  • Items must include all original tags and accessories
  • Proof of purchase is required

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Used fishing lures (Bass Lures, Crawler & Spinner Harness)
  • Opened packages of Beads & Components
  • Customized or special order items

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange your fishing equipment:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the return request template below.
  2. Get Approval: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Pack Your Item: Securely package the item in its original packaging, including all accessories and documentation.
  4. Ship It Back: Send the package to our warehouse at:
    Fishing Equip Shop Returns
    5015 Bubby Drive
    Austin, TX 78756
    USA

    Include the RMA number clearly on the outside of the package.

Return Request Email Template

Subject: Return Request – Order #[Your Order Number]

Dear Fishing Equip Shop Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

  • Item Name: [Product Name]
  • Reason for Return: [Please specify]
  • Preferred Resolution: [Refund/Exchange for [Product Name]]

Please let me know the next steps to complete this process.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • We’ll process your refund within 3-5 business days
  • Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • You should see the credit in your account within 5-10 business days, depending on your financial institution

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of shipping the replacement item to you.

Damaged or Defective Items

If you receive damaged or defective fishing equipment (like Cannon Downriggers & Accessories or Daiwa reels):

  • Contact us immediately at [email protected]
  • Include photos of the damaged item and packaging
  • We’ll arrange for a replacement or refund and may provide a prepaid return label

International Returns

For customers outside the United States:

  • You’re responsible for return shipping costs
  • We recommend using a trackable shipping service
  • Customs fees and duties are non-refundable

Need Help?

Our team of fellow anglers is ready to assist with any questions about returns or exchanges. Contact us at [email protected] and we’ll get you back to fishing with the right gear as quickly as possible.