At Fishing Equip Shop, we’re committed to getting your premium fishing gear to you quickly and ensuring your complete satisfaction with every purchase. Below you’ll find all the details about our shipping options and straightforward returns process.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
We offer two reliable shipping methods to meet your needs:
- Standard Shipping ($12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipment
- Includes tracking and insurance
- Free Shipping (Orders over $50):
- Carrier: EMS
- Delivery time: 15-25 business days after shipment
- Includes basic tracking
Note: We ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary based on destination and customs processing.
Returns & Exchanges
We stand behind the quality of our fishing equipment. If you’re not completely satisfied with your purchase of Daiwa reels, Cannon downriggers, Berkley rod racks, or any other gear, we’re here to help.
Our Return Policy
We accept returns within 15 days of receiving your order. To be eligible:
- Items must be unused, in original packaging, and in the same condition you received them
- Items must include all original tags and accessories
- Proof of purchase is required
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:
- Used fishing lures (Bass Lures, Crawler & Spinner Harness)
- Opened packages of Beads & Components
- Customized or special order items
How to Initiate a Return or Exchange
Follow these simple steps:
- Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the return request template below.
- Get Approval: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
- Pack Your Item: Securely package the item in its original packaging, including all accessories and documentation.
- Ship It Back: Send the package to: Fishing Equip Shop Returns
5015 Bubby Drive
Austin, TX 78756
USA Include the RMA number clearly on the outside of the package.
Return Request Email Template
Subject: Return Request – Order #[Your Order Number]
Dear Fishing Equip Shop Team,
I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:
Item Name: [Product Name]
Reason for Return: [Please specify]
Preferred Resolution: [Refund/Exchange for [Product Name]]
Please let me know the next steps to complete this process.
Best regards,
[Your Full Name]
[Your Contact Information]
Refund Process
Once we receive and inspect your return:
- We’ll process your refund within 3-5 business days
- Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
- You should see the credit in your account within 5-10 business days, depending on your financial institution
Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of shipping the replacement item to you.
Damaged or Defective Items
If you receive damaged or defective fishing equipment (like Cannon Downriggers & Accessories or Daiwa reels):
- Contact us immediately at [email protected]
- Include photos of the damaged item and packaging
- We’ll arrange for a replacement or refund and may provide a prepaid return label
International Returns
For customers outside the United States:
- You’re responsible for return shipping costs
- We recommend using a trackable shipping service
- Customs fees and duties are non-refundable
Need Help?
Our team of fellow anglers is ready to assist with any questions about shipping, returns or exchanges. Contact us at [email protected] and we’ll get you back to fishing with the right gear as quickly as possible.
Happy fishing!
The Fishing Equip Shop Team